Privacy Policy

We will be responsible for all personal data collected. All personal data collected will be used and processed fairly and lawfully while in our possession or custody. We assure all our customers that we would be accountable for our organization’s compliance with our Privacy Policy.

We assure our customers that all personal information collected is accurate and kept up to date. We do not maintain duplicate copies of personal information in different systems.

Personal information collected in the Members Registration forms are meant for internal use. We do not share this information with external parties except to the extent necessary to complete the order or to provide services where the external party is acting on our behalf and has no independent right to use the information we provide.

We maintain the privacy of your information by having appropriate security safeguards in place and adhere to policies that prevent the unauthorized use of your personal information


Shipping Policy

Thank you for visiting and shopping at Bahrain Flowers. Following are the terms and Conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Delivery delays can occasionally occur.

Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your order number(s).

Customs, Duties and Taxes
Bahrain Flowers is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping is the responsibility of the customer (tariffs, taxes, etc.).

Damages
Bahrain Flowers is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.


Refund and Return Policy

Your satisfaction is guaranteed here. The utmost care and attention is given to your order to ensure your delivery perfectly. In dealing with highly perishable products, if in case anything goes wrong, you bring up a concern or complaint, we will always listen and resolve the issue as quick as possible. Our customer service staffs are trained to respond to concerns and can decide on an appropriate course of action for you on the spot.

Refund:
• If the order is canceled by the customer 5 days before the delivery date, customer will get full refund, only after deducting a service charge of US$15 or 10% of the total payment, whichever is larger.
• If the order is canceled by the customer 3 days before the delivery date, customer will get refund of 50% of the total amount.
• If the order is canceled by the customer less than 3 days before the delivery date, no refund will be made.

Return & Replace:
If customer not satisfied with item for a valid reason, item may be replaced if recipient can send back the item as delivered within 3 working days, but cannot be refunded.
We will surely replace the item if you can inform us within 24 hours upon delivery of your items if :
• Faulty items.
• Items damaged in transit.
Items cannot be exchanged with any other item